Details of Data Recovery Services

It is the work to save necessary data from Hard Disk Drive, which had physical mechanical failure (Bat sector / Head crash / Electronics component failure / Power supply failure etc.) and logical failure (Boot sector error / Compromise of the file system / Deleting files by malfunction etc.). Our service is that the recovered data is transferred to another storage media according to the capacity and it is returned to the customer. (This service is not a repair service for HDD which generated failure.) 

Data Recovery Service Fee

As the fee depends on level of failure, we would like to make a quotation before recovery.

Quotation fee will be charged for the accurate estimation. 

• Standard service: $50-(2-3 actual working days)
• Express service: $100-(1 actual working day)
• Super Express service: $200-(A few actual working hours)

(Quotation fee is not required in case data recovery is impossible.)

 Security and confidentiality obligation in transit

Please contact TAKAHASHI (Mr.) for inquiries about detailed fee and security. Tel: 6354 3375 e-mail: takahashi@genius-asia.com.sg

Procedure for Quotation and Data Recovery

1. Application of initial evaluation

Please fill in the information such as your contact, the details of your product failure, level of importance of Data on the given request form and please select the type of our service (Standard / Express / Super express according to lead time quoted by initial evaluation). Please inform us if you need to conclude NDA before proceeding with our service. Request Form NDA

2. To send impaired media

Please bring it to us or request our pick up service. As HDD and Media are precision devices, please handle them with care in transit.

3. Initial Evaluation

We will inform you about status of failure (possibility of data recovery), data recovery fee and delivery date.

4. Data Recovery Work

We will start to work on data recovery after you accept the details of our quotation.

5. Return of Data

We will inform you again once our recovery work is completed. Delivery of media depends on the data capacity and DVD media or HDD will be used. You may use optional delivery service.

6. Data Acceptance Test and Payment

Please make your payment after you check our recovery data. Please ask us about the method of your payment.

8. Return of impaired media

Our work is completed.

Inquiries

You could purchase HDD Recovery service in advance together with new PC or new peripheral devices.

You could get our recovery service at the price of approximate 5% (for 1 year) compared with the cost of physical mechanical failure after breakdown.

We provide our services for maximum 3 years.（For 1 year= $106, 2 years= $213, 3 years= $320 including 7% GST）